General Questions:
- What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. After your order has shipped, we will send you another email to confirm your expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "O
rder History" section on your
account page on the website.
As long as your order has not yet been shipped or accepted by the postal carrier, we may be able to accommodate order changes. To make changes to your order, please reach out to us via
contact form with your name and order #.
We currently ship US Domestic and International.
For International shipping, rates are automatically calculated at checkout via USPS.
- How long does it take to ship my order?
Orders are processed for shipping within 3-5 business days after payment has been processed. The following estimates for International and Domestic can be found below:
Standard US: 5-7 business days
First Class US (with Tracking): 3-5 business days
All International: May take between 7-21 business days
*Expect carrier delays due to COVID-19*
Payment:
- What payment methods do you accept?
You can purchase on our website directly through debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.
Shipping:
- How long does it take to ship my order?
Orders are processed for shipping within 3-5 business days after payment has been processed. The following estimates for International and Domestic can be found below:
Standard US: 5-7 business days
First Class US (with Tracking): 3-5 business days
All International: May take between 7-21 business days
*Expect carrier delays due to COVID-19*
- How can I track my package?
You can track the status of your order from your "Order History" section on your account page on the website.
Returns:
We accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used, damaged, or peeled in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact us here or through email at info@ajtouch.com
We accept exchanges as long as they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Returns within the US are free.
Returns from outside of the US are the responsibility of the buyer.
- How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our studio.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Other Questions:
- Do you have physical stores?
We currently don't have any physical stores under our name as we primarily operate as a traveling vendor at POP-UP shows, exhibitions, and conventions.
- Where do you hold your POP-UP events/ shops?
Scroll down to the bottom of this page to subscribe to our mailing list! We announce our line-up of events seasonally via email.
Important Note About SKATE Deck Graphics and Utility:
All our deck graphics are hand-wrapped upon order. We do our very best to align our graphics within an approximate 0.15in design margin. Board illustrations were designed to be wall mounted or displayed, but also functions for assembly and play. All our design-wrapped decks are sold un-punctured, so any discrepancies on where the graphic is covered by the wheel beds during assembly may vary.
We pride and commit ourselves on delivering only products of our highest design and quality standards. Any signs of slight cosmetic defects are common from natural wood boards and is to be expected. If you are not 100% happy with your deck, we offer a full money back guarantee as long as your product meets our return policy standards.
