Frequently Asked Questions
Out of Stock?
If any of our products are out of stock, simply opt-in for restock notifications on their respective product listing or sign up for our newsletters!
You can also check sporadic updates to our inventory via Instagram.
Do you take commissions?
Do you accept collaborations?
Do you have physical stores?
We currently don't have any physical stores under our name as we primarily operate as a traveling vendor at POP-UP shows, exhibitions, and conventions.
Any updates of our whereabouts will be shown on primarily on Instagram. We will also provide updates when you subscribe to our emails as well.
Why should I sign up for a Newsletter?
Do the skate decks come fully assembled?
We have discontinued vinyl wrap applications to our skate decks.
Our skate deck designs are now heat-transferred traditionally onto blank, natural wood boards. Grip tape, wheels and trucks not included. We do not sell the parts for a full skateboard assembly. We only sell the design.
What is a high-performance vinyl sheet? (DISCONTINUED)
Vinyl sheets are high-quality outdoor film with elastic and re-adjustable properties. It is the very same vinyl material used to wrap commercial automobiles. These are great to use if you want to wrap your own skateboard!
We provide a set of instructions for DIY skateboard projects.
Do I need to know how to skate to own one?
You don't need to know how to skate to own one! These decks are made with the intention for display, but can be made for play if you desired. When you display the board, make sure your wall mount is secure before putting the skate deck on.
Do you ship internationally for skate decks?
We do ship worldwide! We recommend checking our Skate Info page for all the details.
Important Note About SKATE Deck Graphics and Utility:
All our deck graphics are heat-transferred traditionally. Colors that are printed may appear different than how they are displayed on your monitor. We do our best to make sure the image on the product listing is identical to the quality of your product.
Board illustrations were designed to be wall mounted or displayed, but also functions for assembly and play. Any discrepancies on where the graphic is covered by the wheel beds during assembly may vary.
We pride and commit ourselves on delivering only products of our highest design and quality standards. Any signs of slight cosmetic defects are common from natural wood boards and is to be expected. If you are not 100% happy with your deck, we offer a full money back guarantee as long as your product meets our return policy standards.
Order Info and Returns & Exchanges
Do you accept returns?
We accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item should not be used, damaged, or peeled in any way
- The return or exchange request is made within 14 days of delivery
- The item(s) must be of lesser or equal value to that being exchanged.
* You can also refer to our Return Policy in full depth.
To ask for a return, please contact us here or through email at email@example.com.
Can I exchange an item?
We accept exchanges as long as they follow the same conditions as returns.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Note that you will be responsible for covering the charge to ship the item back.
This is detailed on our Return Policy page.
Are returns free?
Returns within the US are free.
Returns from outside of the US are the responsibility of the buyer.
How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our studio.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Payment & Delivery
What payment methods do you accept?
You can purchase on our website directly through debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.
How long does it take to issue a refund?
ALL refunds may take up to 10-14 days to process. If you have any specific concerns regarding your transactions, please contact us directly at firstname.lastname@example.org or fill out our contact form
You can find more details of this on Shopify's FAQ.
Where do you ship?
We currently ship US Domestic and International. For International shipping, rates are automatically calculated at checkout.
Depending on your location, please do be aware that you may be charged a Customs/Duties Fee after you have placed your purchase. It is the sole responsibility of you (the buyer) to cover this fee.
Please visit Shopify's Shipping and Fulfillment to learn more about the Customs/Duties Fee.
Our Shipping Policies Page provides all detailed updates.
How long does it take to ship my order?
Orders are processed for shipping within 3-5 business days after payment has been processed.
The following estimates for International and Domestic can be found below:
USPS First Class Package: 3-5 business days
USPS Priority Mail (with Tracking): Dependent on location but estimated 1-3 business days
All International (with Tracking): May take between 7-21 business days
*This does not include potential delays due to Customs/Duties and/or delivery service disruptions. Please note that we do not cover Custom/Duties Fee.
See more on our Shipping Policies Page.
ALL ORDERS COME WITH TRACKING!
How can I track my package?
When you make a purchase, you should receive a confirmation email. Once we have processed your order, you should receive a second email that your product has been shipped.
You can also track the status of your order from your "Order History" section on your account page.
If you did not receive an email, we would be happy to send you the tracking number for your order!
"Tracking number says the package was 'delivered' but I never received it."
AJTOUCH.com cannot refund or replace orders 'lost in transit' or 'delivered' by USPS, UPS, or DHL.
Please note that AJTOUCH.COM is not responsible for any packages 'lost in transit,' or 'delivered' through the United States Postal Service (USPS), UPS, or DHL.
Always double check with your local post office, neighbor, or resident first to see if your package was misplaced.
If the package is still lost, we can provide assistance once you file a claim/send in a help request form with the respective mailing carrier.
For international orders, please confirm USPS/UPS/DHL delivers to your country/locale before ordering with us. If you suspect your package was misplaced, contact your local post office as we no longer have jurisdiction over our parcels once they travel outside of the continental United States.
This is also outlined in our Shipping Policies.