Terms and Conditions

Updated as of April 2nd, 2021

Please note that our Terms and Conditions are subject to change and will update without notice.

Introduction

By accessing our website, you are agreeing to the terms and conditions for AJTouch.com. Any person who interacts with our website is subject to exposure to the third-party tools found within Shopify. This is also not limited to the use of web crawlers, robots, browsers, data mining or extraction tools that is also integrated with the marketing programs within our site. If you do not agree with any of our terms and conditions, please do not continue to use our site.

If you wish to continue to use our site, please read the following terms carefully: 

Privacy Policy

  • We do not sell any of the information you provide us. The collected information is only used to process your information for payment. Your payment is processed through tools provided by Shopify and other third-party payment processors they are affiliated with. You can find the third-party payment processors listed at the bottom of our site. To further ensure your safety during your online shopping experience, we have a secure/locked domain. 
  • We collect information that you enter while you are using our site to make a purchase or register an account. We process the information you provided us to prevent fraud when making a purchase and to help us identify you so we can resolve issues (i.e. returns). The information is also used to send you special promotions/offers through email to offer you full benefits as our loyal customer.

  • For any updates on how Shopify collects data, please consult their Cookies and Customer Tracking page and their own Privacy Policy.

 Shipping

  • All orders go out during the weekdays. We do all that we can to ensure you receive your order on time. Please note that we do not ship any packages out on Saturdays, Sundays, or holidays. 

  • We ship with UPS, DHL, and USPS. We provide a tracking number for all orders to help identify where your order is. Once we ship out the product(s) you purchased with us, we do not have control of the handling procedure. All the responsibility falls within our mailing carriers. Any discrepancies that occur during the delivery process requires for you to contact your post office.

  • Depending on the location, there may be a customs/duties fee charged after the order has been placed. We are not held responsible for covering this international order fee. It is the sole responsibility of you (the buyer) to cover this fee if it is imposed onto your package. More details can be found on Shopify's Shipping and Fulfillment.

  • Any interruptions with delivery can include severe weather delay, postal service interruptions, and many more issues that may arise. Ajtouch.com cannot be held responsible for any condition beyond our control.

  • Other instances beyond our control include packages lost in transit or when packages are marked "delivered" but do not arrive to the destination. We are unable to offer a refund or a replacement for the lost/missing goods. Please check with your locals and postal service to see if your package was accidentally misplaced. Same rules apply to international orders that are lost. However, we do not have any jurisdiction for parcels outside of the U.S.
  • For a more details on domestic and international shipping, we have made a thorough outline of our Shipping Policies

Returns

  • Returns are accepted only if the product was in the same mint condition when it was received. We have outlined the conditions in our FAQ page, but to reiterate, our product must not be used, damaged, or peeled in any way. A return request must be made through the contact form or info@ajtouch.com. The return must be made within 14 days. After 14 days from the purchase date, we do not accept any returns or exchanges for any reason.

  • We cover returns that are within the U.S. However, if you reside outside of the U.S., the responsibility will fall upon the buyer. Once we have received your return, we will notify you within 7 days. We will issue your refund in a timely manner once we have received the product. It should take about 14 days to process your refund. Please note if there is any delay in the refund, it may be due to unforeseeable circumstances with the banking services.

  • This return policy is also described in further detail at our Return Policy Page.

Exchanges 

  • Exchanges are done in a similar manner that we do for returns. Your product must be in excellent condition in order for us to proceed. The exchange request must be done through contact form or info@ajtouch.com. The request must also outline what item is desired from our store.

  • If you contact us before the product has been delivered to your home, we can do the exchange before we ship out your package. Again, the request must include what item you desire from our store and what you would like to be switched out.

Copyright Usage / Infringement Notices

  • All designs are drawn from beginning to end by the artist, AJ Touch. If you believe that any of our work has been copied and/or reproduced in any way without the artist's permission, please notify us immediately at info@ajtouch.com.

Disclaimers of Warranties 

  • AJTouch.com may not be completely error-free whether it is due to Shopify or other apps integrated within our site. Please note that you are using our services at your own risk. All of our services are provided as is and without warranty of any kind. We are not liable for any damages that occur when you are using our site due to misuse.  

    Changes

    • We may make revisions to our Terms and Conditions without notice. Any updates to our page can be found at the top of our page with the time stamp. We encourage you to check our terms and conditions regularly.