IMPORTANT: Please read prior to ordering
If you ordered an in-stock item with a pre-order item, they will ship together.
We recommend making separate purchases if obtaining the product is time-sensitive. One purchase for in-stock items and second purchase for pre-orders.
We inform every customer about the potential delays when you order in-stock product(s) with a pre-order item in our FAQ, product listings, policy page, and agreement terms checkbox prior to checkout.
Want the In-Stock Item Faster?
Swapping for a Different Pre-Order Deck Design
Received the Pre-Order but No Longer Want It?
Did I get a PRE-ORDER Bonus?
Why is my Pre-Order taking so long?
GENERAL SHIPPING INFO
We do not ship on Saturdays, Sundays, or holidays, so please account for this information when you are making a purchase.
If you have any extra concerns regarding your order, please refer for our FAQ page. If our FAQ page does not answer your questions, visit our contact page or reach us directly by email at email@example.com.
While we will do all we can to ensure your order is dispatched on time, ajtouch.com cannot be held responsible for conditions beyond our control such as severe weather delay, postal service interruptions, etc.
* See Mail Carrier Info to learn the statuses with our postal services.
Once packages leave our hands, the responsibility will be carried over to the respective shipping carrier that was selected during checkout.
Please read Shopify's Guide for Shipment and Fulfillment for more details.
DOMESTIC — US ORDERS
'LOST IN TRANSIT' & 'DELIVERED'
Lost/Missing Package: Filing a Help Request Form
Returns and exchanges can only be made within 14 days after the order was received.
ALL refunds may take up to 10-14 days to process.
If you have any specific concerns regarding your transactions, please contact us directly at firstname.lastname@example.org.
After 30 days have passed, we cannot accept any returns or exchanges for any reason.
SKATE DECK RETURNS & EXCHANGES
Questions about ordering?
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