FAQ

 

General Questions:


Once you have placed your order, we will send you a confirmation email to track the status of your order. After your order has shipped, we will send you another email to confirm your expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "Order History" section on your account page on the website.


As long as your order has not yet been shipped or accepted by the postal carrier, we may be able to accommodate order changes. To make changes to your order, please reach out to us via contact form or through email at info@ajtouch.com with your name and order #.


We currently ship US Domestic and International. For International shipping, rates are automatically calculated at checkout via USPS.

Our Shipping Policies Page provides all detailed updates.


Orders are processed for shipping within 3-5 business days after payment has been processed (excluding skate decks).

The following estimates for International and Domestic can be found below:

Standard US: 5-7 business days

First Class US (with Tracking): 3-5 business days

All International: May take between 7-21 business days

See more on our Shipping Policies Page.


AJTOUCH.com cannot refund or replace orders 'lost in transit' or 'delivered' by USPS or UPS.

Please note that AJTOUCH.COM is not responsible for any packages 'lost in transit,' or 'delivered' through the United States Postal Service (USPS) or UPS.

Always double check with your local post office, neighbor, or resident first to see if your package was misplaced.

For international orders, please confirm USPS delivers to your country/locale before ordering with us. If you suspect your package was misplaced, contact your local post office as we no longer have jurisdiction over our parcels once they travel outside of the continental United States.

This is also outlined in our Shipping Policies.

 

Payment:


You can purchase on our website directly through debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.

 

Shipping:


We currently ship US Domestic and International. For International shipping, rates are automatically calculated at checkout via USPS.

Our Shipping Policies Page provides all detailed updates.


Orders are processed for shipping within 3-5 business days after payment has been processed (excluding skate decks).

The following estimates for International and Domestic can be found below:

Standard US: 5-7 business days

First Class US (with Tracking): 3-5 business days

All International: May take between 7-21 business days

See more on our Shipping Policies Page.


You can track the status of your order from your "Order History" section on your account page on the website.


AJTOUCH.com cannot refund or replace orders 'lost in transit' or 'delivered' by USPS or UPS.

Please note that AJTOUCH.COM is not responsible for any packages 'lost in transit,' or 'delivered' through the United States Postal Service (USPS) or UPS.

Always double check with your local post office, neighbor, or resident first to see if your package was misplaced.

For international orders, please confirm USPS delivers to your country/locale before ordering with us. If you suspect your package was misplaced, contact your local post office as we no longer have jurisdiction over our parcels once they travel outside of the continental United States.

This is also outlined in our Shipping Policies.

 

Returns/Exchanges:


We accept returns in respect to the following conditions:

- The item must have been sold on our online store

- The item should not be used, damaged, or peeled in any way

- The return or exchange request is made within 14 days of delivery

- The item(s) must be of lesser or equal value to that being exchanged.

- To ask for a return, please contact us here or through email at info@ajtouch.com.


We accept exchanges as long as they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.


Returns within the US are free.

Returns from outside of the US are the responsibility of the buyer.


Returns are confirmed within 7 days of receiving the package at our studio.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

 

Other Questions:


We currently don't have any physical stores under our name as we primarily operate as a traveling vendor at POP-UP shows, exhibitions, and conventions.

Any updates of our whereabouts will be shown on primarily on Instagram. We will also provide updates when you subscribe to our emails as well.


All our deck graphics are hand-wrapped upon order.

Due to high demand, holiday rush, postal service delays, and supply-chain disruptions, turnaround time will take anywhere between 1-3 weeks to receive skate decks.

We do our very best to align our graphics within an approximate 0.15in design margin. Board illustrations were designed to be wall mounted or displayed, but also functions for assembly and play. All our design-wrapped decks are sold un-punctured, so any discrepancies on where the graphic is covered by the wheel beds during assembly may vary.

We pride and commit ourselves on delivering only products of our highest design and quality standards. Any signs of slight cosmetic defects are common from natural wood boards and is to be expected. If you are not 100% happy with your deck, we offer a full money back guarantee as long as your product meets our return policy standards.