Shipping Policies

** Due to HIGH volume orders and COVID-19, shipping carrier delays are to be expected.**
**We have provided links on all COVID-19 and skate deck related updates on our Skate Deck Info page.**

Updated as of January 21, 2021

GENERAL

We do not ship on Saturdays, Sundays, or holidays, so please account this information when you are making a purchase.

If you have any extra concerns regarding your order, please refer for our FAQ page. If our FAQ page does not answer your questions, visit our contact page or reach us by email at info@ajtouch.com.

While we will do all we can to ensure your order is dispatched on time, ajtouch.com cannot be held responsible for conditions beyond our control such as severe weather delay, postal service interruptions, etc. Once packages leave our hands, the responsibility will be carried over to the respective shipping carrier that was selected during checkout. 

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DOMESTIC

Orders take typically 3-5 business days to process for stickers and art prints.

All skate deck orders can take anywhere between 1-3 weeks to ship after the order is placed, as each deck is hand-wrapped. We provide updates on our Skate Deck Info page.

By default, most orders will be shipped USPS Standard Service + Tracking, and once shipped, orders are generally received within 7 business days. 

* Standard shipping rates are calculated based on postal address

USPS First Class Package (stickers and art prints): 
We offer a flat rate fee of $3.50 
Free for orders over $50+ 

USPS Priority Mail Shipping (skateboard decks only):
Oversized or heavy products are automatically calculated by each carrier at checkout for the most affordable rates! 
Depending on your locale, UPS Ground may also be available to you.

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INTERNATIONAL

Our standard shipping charge for international addresses starts at $18.00 and could go higher in price depending on the total weight of the items purchased.

Shipment for international orders may take between 7-21 days to process.

You will receive a tracking number so you can easily follow where your package is along the delivery route.

Please visit the Skate Deck Info page to learn more about current shipping statuses with our mailing carriers during the pandemic. 

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'LOST IN TRANSIT' & 'DELIVERED'

AJTOUCH.com cannot refund or replace orders 'lost in transit' or 'delivered' by USPS or UPS.

Please note that AJTOUCH.COM is not responsible for any packages 'lost in transit,' or 'delivered' through the United States Postal Service (USPS), or UPS.

Always double check with your local post office, neighbor, or resident first to see if your package was misplaced. 

For international orders, please confirm USPS delivers to your country/locale before ordering with us. If you suspect your package was misplaced, contact your local post office as we no longer have jurisdiction over our parcels once they travel outside of the continental United States.